Refund policy

At MakeupSponge.store, customer satisfaction is our highest priority. We proudly offer FREE RETURNS and FREE REFUNDS within 30 days of delivery.

Return Eligibility

To qualify for a return:

• Return request must be submitted within 30 days of delivery.
• Item must be returned in acceptable condition.
• Proof of purchase is required.

We provide free return shipping for eligible orders worldwide.

To begin a return, contact:

Our support team will provide complete return instructions.

After receiving and inspecting the returned item, we will notify you regarding refund approval.

Approved refunds are processed to the original payment method within 5–10 business days.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and your order number.

We will provide a replacement, exchange, or full refund when appropriate.